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Customers in need of extra help and support

We[i] understand that sometimes our customers[ii] need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion.

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Domestic and Family Violence Policy

If you’re in an emergency or unsafe, please call the police on 000.

The safety of our customers and their family members affected by family violence comes first.

For support, please call 1800 RESPECT available 24/7 for counselling and support services.

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Financial Hardship Policy

If you need support with any of our insurance products or services, we’re here to help you.

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Providing you the right support

If you’re in need of extra resources here’s a list of organisations that can help you access the right support and services.

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[i]“We” are AAI Limited, issuer of general insurance products under the Essentials by AAI brand.

[ii] For the purposes of these policies “customer” or “you” are used interchangeably to mean an individual insured, a third-party beneficiary, a potential customer, or an individual which we as an insurer are seeking to recover from. A customer may be liaising with us on their own behalf or via a duly authorised representative.

Essentials by AAI

If you are unable to afford mainstream insurance cover, there may be a solution for your needs. Essentials by AAI provides low cost cover for those on low incomes in partnership with Good Shepherd.

Insurance is provided for cars and/or contents insurance only, is limited to low sums insured, and is subject to eligibility criteria.

Insurance issued by AAI Limited ABN 48 005 297 807. Read the Product Disclosure Statement before making a decision about this insurance. Click here for a copy. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.