Policy Documents

You’ve found your way to some of the most important documents we’ve ever written. Insurance is a tricky little thing and we try to make it as simple and easy for you as possible, but the law says we have to give you all the specific details of it in a Product Disclosure Statement (or PDS for short). You’ll soon find out they tell you everything about what’s covered, and what’s not, under Essentials by AAI’s car or contents insurance policies.

Product Disclosure Statement

An important legal document that contains the terms and conditions of your cover, including what is and isn’t covered and any limits that apply.

• Read this Product Disclosure Statement if you are commencing or renewing your policy on or after 16 March 2021

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Supplementary Product Disclosure Statement

Effective for policies commenced or renewing on or after 3 September 2022.

• Read the Supplementary Product Disclosure Statement

Update pursuant to ASIC Corporations Instrument 2016/1055

Effective for new business or policy renewals on or after 31 December 2023. This is to be read in conjunction with the PDS.

• Read the Update pursuant to ASIC Corporations Instrument 2016/1055

Update pursuant to ASIC Corporations Instrument 2016/1055

Effective for new business or policy renewals on or after 31 January 2023. This is to be read in conjunction with the PDS.

• Read the Update pursuant to ASIC Corporations Instrument 2016/1055

Additional Information Guide

This guide will provide you with further information about how we calculate premiums, and about excesses, and claims payments.

• Read the Additional Information Guide

Key Facts Sheet

Offers a very short summary of the type of events covered, with an example of what is not covered. It is not a statement of your Contents Insurance cover or a policy document. Effective for new business or policy renewals on or after 16 March 2021.

• Read the Contents Insurance Key Facts Sheet

Target Market Determination (TMD)

A Target Market Determination (TMD) explains which customers a particular insurance product may be suitable for and outlines how our products are distributed and the review requirements we have for the product.

• Read the Car Insurance Target Market Determination. Original Date: 25/08/2021, Updated: 21/12/2023
• Read the Contents Insurance Target Market Determination. Original Date: 25/08/2021, Updated: 23/02/2024

Financial Hardship Form

Need help paying us?

If you owe us money and you are experiencing financial hardship, you can ask us to assess whether we can give you assistance. To access our financial hardship processes please contact us on 1800 429 598 or email financialprofile@essentialsbyaai.com.au.

We will ask you to complete an application detailing your financial situation, which allows us to make an assessment of your situation and enables us to identify the best possible solution.

• Read the Financial Hardship Form

Product Development and Distribution Policy

View Essentials’ approach to product development and distribution.

• Read the Product Development and Distribution Policy. Effective 31 August 2023