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Customer care
and support

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< Back to Customer Care
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Providing you the right support

If you’re in need of extra resources here’s a list of organisations that can help you access the right support and services.

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For helpful information, tools and support services

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Good Shepherd logo
https://www.goodshep.org.au/
Good Shepherd Australia New Zealand offers affordable financial programs to people who are financially excluded.
Visit Website
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Wesley Mission logo
https://www.wesleymission.org.au/get-support/
Wesley LifeForce service finder provides a tool for suicide prevention services and crisis support to people most at risk. Connect to a range of local services in your area.
Visit Website
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National debt helpline logo
https://ndh.org.au/
National Debt Helpline provides free financial counselling that helps people in Australia tackle their debt problems.
Phone:  1800 007 007 (Monday to Friday, 9:30am ­– 4:30 pm)
Visit Website
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ID Care logo
https://www.idcare.org/
IDCare supports Australians concerned with issues relating to misuse of their identity or cyber security.
Phone:  1800 595 160 (Monday to Friday, 8am – 5pm AEST) or submit a web request.
Visit Website

For community support and counselling services

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1800 Respect logo
https://www.1800respect.org.au/
1800 RESPECT is a free and confidential service for family and domestic violence support.  Phone:  1800 737 732 (available 24/7)
Visit Website
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Beyond Blue
https://www.beyondblue.org.au/
Beyond Blue is where you can get information and support for depression, anxiety and suicidal thoughts.  Phone:  1300 224 636 for immediate support (available 24/7)
Visit Website
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Lifeline logo
https://www.lifeline.org.au/
Lifeline is a free and confidential 24 hour crisis support and suicide prevention services.  Phone:  13 11 14 (available 24/7)
Visit Website
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Advocare logo
https://www.advocare.org.au/
Advocare provides a range of advocacy and information services specially designed to assist older people, their families and carers.
Phone:  1800 655 566
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For government support services

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Translating and interpreting service logo
https://www.tisnational.gov.au/en/About-TIS-National
Translating and Interpreting Services (TIS National) is a 24/7 interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. Call 131 450
Visit Website
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National relay service logo
https://www.accesshub.gov.au/about-the-nrs
If you are deaf, hard of hearing, or have a speech or communication difficulty, you can contact Essentials by AAI through the National Relay Service (NRS) by following these steps:
Step 1  – Connect to the NRS using your preferred relay call option. Visit the NRS website for details and available call methods.
Step 2 – Share our phone number with the NRS: 1800 429 598.
For more information, visit: About the National Relay Service
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Australian Government Services Australia logo
https://www.servicesaustralia.gov.au/individuals/contact-us
Services Australia delivers government payments and services. If eligible, social work services can provide support, counselling and information in difficult times. Visit Services Australia for contact information.
Visit Website

We’re here to help

We know a lot of our customers will need support at different times in their lives. If you need extra support, we’re here to help.

Call us on 1800 429 598 or visit our customer help and support page for more information.

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Essentials by AAI

Insurance is provided for cars and/or contents insurance only, is limited to low sums insured, and is subject to eligibility criteria.

Insurance issued by AAI Limited ABN 48 005 297 807. Read the Product Disclosure Statement before making a decision about this insurance. Click here for a copy. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. The Target Market Determination is also available

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