Car insurance:
make a claim


To lodge your claim, one of our friendly staff will be there to take care of you 24/7.

You can call us anytime.

1800 429 598

What do I need?

  • What happened, when and where
  • It is also useful if you can provide: Details of who was involved (such as full name, address of the other driver) and registration number of any other vehicle involved (if available)
  • Your policy number (if available)


Thanks, we’ll take it
from here

You can speak to someone in our claim centre anytime.
If we need to confirm anything, we’ll call you.



We will advise you of the steps
to take to settle your claim.


Repair, replace,
or payment

Once we confirm how you will be settled
your claim will be finalised
and you will be back on the road.

Follow up

We’ll check in with you to make sure
you’re happy with the outcome of your claim.