Policy Documents
You’ve found your way to some of the most important documents we’ve ever written. Insurance is a tricky little thing and we try to make it as simple and easy for you as possible, but the law says we have to give you all the specific details of it in a Product Disclosure Statement (or PDS for short). You’ll soon find out they tell you everything about what’s covered, and what’s not, under Essentials by AAI’s car or contents insurance policies.
Product Disclosure Statement
An important legal document that contains the terms and conditions of your cover, including what is and isn’t covered and any limits that apply.
Supplementary Product Disclosure Statement
Effective for policies commenced or renewing on or after 3 September 2022.
Update pursuant to ASIC Corporations Instrument 2016/1055
Effective for new business or policy renewals on or after 31 December 2023. This is to be read in conjunction with the PDS.
Update pursuant to ASIC Corporations Instrument 2016/1055
Effective for new business or policy renewals on or after 31 January 2023. This is to be read in conjunction with the PDS.
Additional Information Guide
Effective for new business or policy renewals on or after 30 June 2025.
This guide will provide you with further information about how we calculate premiums, and about excesses, and claims payments.
Key Facts Sheet
Offers a very short summary of the type of events covered, with an example of what is not covered. It is not a statement of your Contents Insurance cover or a policy document. Effective for new business or policy renewals on or after 16 March 2021.
Target Market Determination (TMD)
A Target Market Determination (TMD) explains which customers a particular insurance product may be suitable for and outlines how our products are distributed and the review requirements we have for the product.
- Read the Car Insurance Target Market Determination. Original Date: 25/08/2021, Updated: 27/06/2025
- Read the Contents Insurance Target Market Determination. Original Date: 25/08/2021, Updated: 27/06/2025
Financial Hardship Form
Need help paying us?
If you owe us money and you are experiencing financial hardship, you can ask us to assess whether we can give you assistance. To access our financial hardship processes please contact us on 1800 429 598 or email financialprofile@essentialsbyaai.com.au.
We will ask you to complete an application detailing your financial situation, which allows us to make an assessment of your situation and enables us to identify the best possible solution.
Product Development and Distribution Policy
View Essentials’ approach to product development and distribution.
Older Policy Documents
Product Disclosure Statement
Supplementary Product Disclosure Statement
Effective for new business or policy renewals between 5 February 2019 and 15 March 2021. This is to be read in conjunction with the PDS issued prior to 16 March 2021.
Additonal Information Guide
For policies purchased with a commencement or a renewal date effective between 16 March 2021 and 29 June 2025.
Premiums, Excesses, Discounts & Claim Payments Guide
For policies purchased with a commencement date or a renewal effective date between 4 September 2017 and 15 March 2021.
Key Facts Sheet
Offers a very short summary of the type of events covered, with an example of what is not covered. It is not a statement of your Contents Insurance cover. For policies purchased with a commencement date or a renewal effective date prior to 16 March 2021.
Update pursuant to ASIC Corporations Instrument 2016/1055
Effective for new business or policy renewals between 4 February 2019 and 15 March 2021. This is to be read in conjunction with the PDS.
Target Market Determination (TMD)
A Target Market Determination (TMD) explains which customers a particular insurance product may be suitable for and outlines how our products are distributed and the review requirements we have for the product.
- Read the Car Insurance Target Market Determination. ESS00028 20/12/23 A
- Read the Car Insurance Target Market Determination. ESS00028 07/09/23 A
- Read the Car Insurance Target Market Determination. ESS00028 07/03/23 A
- Read the Contents Insurance Target Market Determination. ESS00029 23/02/24 A
- Read the Contents Insurance Target Market Determination. ESS00029 07/09/23 A
- Read the Contents Insurance Target Market Determination. ESS00029 25/08/21 A
- Read the Car Insurance Target Market Determination. Effective between 25 August 2021 and 6 March 2023
Product Development and Distribution Policy
View Essentials’ approach to product development and distribution.